Contact upgrade with direct MTN sales consultant by name Of Lunga on 27;March 2025 only received cellphone on 10 April after making numerous calls only to find out wrong was sent

Contact upgrade with direct MTN sales consultant by name Of Lunga on 27;March 2025 only received cellphone on 10 April after making numerous calls only to find out wrong was sent.I gave to keep making follow up when will the wrong to collect eventually it was collected by DSV courier on 24 April after also making numerous call.I still awaiting for Lunga to call me back when will I receive my correct phone When I call he is busy his colleagues told me he will phone me back which never happened