Contact upgrade
I was phoned to upgrade my handset in January 2016, i accepted and asked for more details on different phone available on my upgrade, i was looking at the new CAT S50. Here is my reference number on the online application ***5. From the second week in February 2016 im trying to find out what is going on with my upgrade and each and every time im getting diverted or transferred to other departments, im so fedup with this i can give birth to n rhino bull, this is the poorest service i have ever received from moving over to MTN where i was with Vodacom. It seems like they only whant to sell their product but their after sales service is up to you now what, pardon my french, mabey someone will understand my frustation and do something about it.
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Replies (5)
MTN South Africa's replyOfficial
18 Apr 2016, 23:52Hello Tazmanian,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply18 Apr 2016, 23:52
Official
Hello Tazmanian,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
's updateReviewer Update
04 May 2016, 12:08Good day Mike
This is the second week that passed now and still no contact from MTN, please let me know if it will be better for me to cancel my contract with MTN as if i can remember has already expired and just going on with this poor service.
Please wake up and smell the roses because this is becoming an issue not just for me but for your company to take humiliation like this, im not the only one complaining about your service, start reading the complaint list on hello peter
's update04 May 2016, 12:08
Reviewer Update
Good day Mike
This is the second week that passed now and still no contact from MTN, please let me know if it will be better for me to cancel my contract with MTN as if i can remember has already expired and just going on with this poor service.
Please wake up and smell the roses because this is becoming an issue not just for me but for your company to take humiliation like this, im not the only one complaining about your service, start reading the complaint list on hello peter
's updateReviewer Update
06 May 2016, 06:57Good day Mike, still no response from MTN.
I will send each and every day an email to confirm your poor service so every one can this.
's update06 May 2016, 06:57
Reviewer Update
Good day Mike, still no response from MTN.
I will send each and every day an email to confirm your poor service so every one can this.
's updateReviewer Update
10 May 2016, 06:22Good day Mike, still no contact from MTN supervisory team, heres your feedback
****o Tazmanian,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to ***ure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
's update10 May 2016, 06:22
Reviewer Update
Good day Mike, still no contact from MTN supervisory team, heres your feedback
****o Tazmanian,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to ***ure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
's updateReviewer Update
12 May 2016, 07:31Good day Mike, still no contact from MTN supervisory team, heres your feedback ****o Tazmanian, Thank you for your post. We are sorry to have disappointed you with our service and would like to ***ure you that we do strive to provide the best service at all times. The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. warm regards mike REQ:***
's update12 May 2016, 07:31
Reviewer Update
Good day Mike, still no contact from MTN supervisory team, heres your feedback ****o Tazmanian, Thank you for your post. We are sorry to have disappointed you with our service and would like to ***ure you that we do strive to provide the best service at all times. The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. warm regards mike REQ:***