1 reviews | Active since Aug 2017
Contact phones not received, LIES and *************
<p>This is by far the worst SERVICE and customer treatment i have ever received in my entire LIFE and i just want to get this out my chest, where at least someone might listen for a change.</p> <p>Please note that I have app**** for a phone at MTN on the 19th July 2017 for 2x contract phones at Soweto Maponya mall Huawei p10 lite 299pm and Sony experia XA1Ultra R299pm (Gold or Black) as well and now I have been approved on the 20th July 2017 and I am still waiting for my phones even now a week later I have not yet received the phones I app**** for and when I went back to ask on the 27 July 2017 they told me they are still waiting for stock. I could not take it anymore as I cannot spend almost 2x weeks with no phone, called other mtn branches and Clearwater mall has them but they told me they do not work with them???? Which I do not understand cause you are one brand??? then I decided I want to cancel my contract so I can apply at Clearwater then the most shocking is that Steven at Maponya told me I still have to wait for 3x weeks for cancellation. My question is this “when am I getting the phones I app**** for? And why is it taking so long and why am I not getting them from another store and also why is this cancellation taking 3x weeks?” I am a customer and I believe in companies going an extra mile for the customer’s happiness and I feel mtn is just not prioritizing on us......I am having small patience day by day and by this week I think I will take this up with HELLO PETER!!!!!!!!!! Bad cause no one is even trying to phone me and assure me on the progress as I understood that stock is not available and gave them weeks to get stock.....complain was also logged as ( ********** 5) as i tried to escalate this matter (ICASA: ********** )......... SILENCE and still nothing from MTN...</p>
Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***6
Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***6
Hi
i am currently sitting without s phone and i am not sure how even now you guys can reach out to me, bear in mind i am again having this similar problem with JHB Clearwater mall MTN branch as i ended up taking matters in my own hands and cancelled the Soweto Maponya mall one.
Clearwater branch assisted me well enough and they did have stock for Sony XA1 Ultra, i went for my application on the 09th August 2017 and put it my application for same phones Hauwei P10 Lite and Sony XA1 Ultra, i was assisted by Bareng and he was good in his service, i was advised after putting my application to wait for few hours at the mall and they would probably be approved or not. I decided to wait, after 3hours i went back to the shop and he checked for me and adivsed phones are approved, but after a while he told me only 1x (Sony XA1 ultra) was approved and they would probably have to ask head office people to increase the limit.... i said ok then left to my way back home...... then i callled the branch the next day and arranged with him to Cancell Hauwei P10 Lite as he advised my credit couldnt be increased for me to get 2x contract phones i am trying to apply for, I understood and said fine, Day passed then next day i called and i was told to come fetch the phone Sony Xa1 ultra.... only to find out when i get to the branch now there is a problem with this 1x application for 1x phone even when i cancellled Hauwei....he said there is an error when they try to activate the account.....i said ok and left.... now its over a week and i am receiving the same story every day..... i am not sure what is the problem with Sony XA1 Ultra and i guess i also have to cancel with clearwater as well, i went to a diffrent branch hoping i will get better and quicker way to have a phone but issues keep raising please folllow up and advise me WHAT IS WRONG WITH MTN? or is it just MEEEEEE??????
Hi
i am currently sitting without s phone and i am not sure how even now you guys can reach out to me, bear in mind i am again having this similar problem with JHB Clearwater mall MTN branch as i ended up taking matters in my own hands and cancelled the Soweto Maponya mall one.
Clearwater branch assisted me well enough and they did have stock for Sony XA1 Ultra, i went for my application on the 09th August 2017 and put it my application for same phones Hauwei P10 Lite and Sony XA1 Ultra, i was assisted by Bareng and he was good in his service, i was advised after putting my application to wait for few hours at the mall and they would probably be approved or not. I decided to wait, after 3hours i went back to the shop and he checked for me and adivsed phones are approved, but after a while he told me only 1x (Sony XA1 ultra) was approved and they would probably have to ask head office people to increase the limit.... i said ok then left to my way back home...... then i callled the branch the next day and arranged with him to Cancell Hauwei P10 Lite as he advised my credit couldnt be increased for me to get 2x contract phones i am trying to apply for, I understood and said fine, Day passed then next day i called and i was told to come fetch the phone Sony Xa1 ultra.... only to find out when i get to the branch now there is a problem with this 1x application for 1x phone even when i cancellled Hauwei....he said there is an error when they try to activate the account.....i said ok and left.... now its over a week and i am receiving the same story every day..... i am not sure what is the problem with Sony XA1 Ultra and i guess i also have to cancel with clearwater as well, i went to a diffrent branch hoping i will get better and quicker way to have a phone but issues keep raising please folllow up and advise me WHAT IS WRONG WITH MTN? or is it just MEEEEEE??????
i can not put this all in writting Mike, please give me a land line or cell no i can escalate this matter and speak to someone over the phone????? al i could know this might be an answering machine
i can not put this all in writting Mike, please give me a land line or cell no i can escalate this matter and speak to someone over the phone????? al i could know this might be an answering machine