1 reviews | Active since Sept 2013
Contact number not working
I reported my lost cell phone to MTN call center, they were helpful and was given the ITC reference number. Now the problem comes when I m suppose to claim from their insurance. Since Tuesday I ve been trying to call them but unfortunately the voice mail said they are experiencing a network problem. For heaven sake since Tuesday till today Friday trying to call but with no luck. Oh on Tuesday I sent an e-mail atleast I got an acknowledgement then on Thursday I sent a follow-up email to date no response. This is really frustrating cose I don't know when my claim will be attended to. MTN need to do some thing about this poor / bad services and treat their clients with respect I am so disappointed and disgusted.
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that the insurance department has granted the insurance claim.
MTNEXCESS: R350.00 payable by client at Store. Have you paid this?
We have sent the request to the insurance department to contact and assist you.
As per the insurance department the client to complete Changes to Insured Details Forms and forward documents to email ***. You can ask at the store for this form and then they can send the documents to the insurance department.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that the insurance department has granted the insurance claim.
MTNEXCESS: R350.00 payable by client at Store. Have you paid this?
We have sent the request to the insurance department to contact and assist you.
As per the insurance department the client to complete Changes to Insured Details Forms and forward documents to email ***. You can ask at the store for this form and then they can send the documents to the insurance department.
Kind Regards,
Alice van der Merwe
***
Best regards,