1 reviews | Active since Jun 2017

26 Jun 2017, 08:26

contact never cancelled

<p>I took out 2 x 24 month contacts for my family with MTN over 3 years ago now. The one number i kept with myself as a backup should a evergency arrise. the one i kept i didnt use for at least the last 8 months of the contract. when the time came to cancel I started phoning, emailing and going to the store in boulders to cancel the contracts. Approx. 6 months after the contracts were cancelled i found out that all they had done was cancel the debit order and not the 24 month contract. and i must pay them for a service i cancelled and never used and i must pay for legal fees of a contract which expired and was never renewed.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply26 Jun 2017, 08:50
Official

Dear Gordon,

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

We would like to advise that this matter is receiving priority attention.

We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

's update03 Jul 2017, 10:23
Reviewer Update

Since you last rep**** on this message MTN has done nothing to resolve the issue