1 reviews | Active since Feb 2016
I need to be contacted urgently with regards to an outstanding amount on my account. I have made numerous attempts to resolve this but to no avail. I have not been helped at all, but have had to deal with *********** staff that are not fully aware of how to help. I have been told to contact legal department and have been given a contact number to reach them on by countless consultants, and at the same time i have been told by certain consultants they are only reachable via Email. With this knowledge i have sent several emails to legal department with no response. My Contracts have been suspended from receiving incoming calls and making outgoing calls. I have been forced to buy a pre-paid Vodacom sim card in order to regain a decent functionality of my phone. I am absolutely Outraged with MTN's customer service or Lack thereof. I am asking that this be escalated to someone with a decent knowledge of customer service and how to solve my problem. I am at my wits end and hope this is dealt with Quickly and efficiently. I would very much like an itemized Billing to be emailed to be sent to my email account with regards to the contracts in question (***) (***)
Best regards,
Best regards,
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