AR
Ashleigh R
1 reviews | Active since Sept 2014
19 Nov 2015, 21:27
Contact Detils
Hi Nobuhle<br> I submitted a compliant through Hello Peter stating that I want to close my account, where I got a response from you, however there are no contact details to settle and close this account - only the amounts and MTN's banking details.<br> This is an extension to the initial complaint as I cannot get hold of you to resolve this as I do not have your contact details. Please reply to this with your contact details so that we can get this resolved ASAP.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
20 Nov 2015, 12:11Hello ashpooh,
We do apologize for any inconvenience caused.
We will suggest that you make contact with our office by logging onto our chat service to confirm that you've made the payment for the contract to be cancelled. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused.
We will suggest that you make contact with our office by logging onto our chat service to confirm that you've made the payment for the contract to be cancelled. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply20 Nov 2015, 12:11
Official
Hello ashpooh,
We do apologize for any inconvenience caused.
We will suggest that you make contact with our office by logging onto our chat service to confirm that you've made the payment for the contract to be cancelled. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused.
We will suggest that you make contact with our office by logging onto our chat service to confirm that you've made the payment for the contract to be cancelled. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,