Contact Cancellation

So awhile back, I cancelled my MTN contract as the contract period has reached it’s end and was then automatically switched over to a Pay as you Go monthly contract of around R170 pm.

Roughly 2 months to a month and a half ago, I’ve reached out to MTN on their contract cancellation email, opted to cancel the contract as I am not using it anymore.

I received an email in October stating that the contract has been cancelled, bur it would that the full cancellation didn’t reach the finance office as they are still deducting the monthly premium.