JP
Jo P
1 reviews | Active since Mar 2009
28 May 2015, 12:55
Consumers beware, MTN will take you for a Ride!
So MTN Sky Again, We loaded the bundle it did not work, No one can help us, The Supervisor she is not available, <br> <br> Can I just warn consumers of the terrible service we have been receiving, and from a service delivery point of view I will never support MTN again ever. They have disappointed me 7 times now. Terrible company they should fix their staff , or send them for training or employ people who know what to do not because they simply need a salary, but have a passion to work for MTN and not because they need an income. <br> <br> MTN Yello to bad service, no solutions and certainly Yello to unfriendly staff. <br> <br> PS: Econet in Zimbabwe has a much better service delivery than MTN, <br> <br>
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MTN South Africa's replyOfficial
02 Jun 2015, 14:05Hello icgfranc,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
If you have any names or reference numbers that you can provide for us so we can escalated the issue to the management so that the unfriendly staff can be dealt with accordingly.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind regards
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
If you have any names or reference numbers that you can provide for us so we can escalated the issue to the management so that the unfriendly staff can be dealt with accordingly.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind regards
REQ:***
MTN South Africa's reply02 Jun 2015, 14:05
Official
Hello icgfranc,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
If you have any names or reference numbers that you can provide for us so we can escalated the issue to the management so that the unfriendly staff can be dealt with accordingly.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind regards
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
If you have any names or reference numbers that you can provide for us so we can escalated the issue to the management so that the unfriendly staff can be dealt with accordingly.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind regards
REQ:***