Consumers be warned of MTN Insurance

<p>I submitted my claim via email ********** with MTN insurance on 27 October 2016. To date, over a month later, I have not received a response from them with reagrds to the status of my claim. </p> <p><br />When Icall their number ********** , they do not pick up. I have called this number so many times. The longest I held was for 45 minutes. The voice recording tells you to send them an email - but they never respond to that email address. All you get is an automated response that tells you will get feedback in 5 days...well more like 5 years :(</p> <p> </p> <p>I sent tweets to their MTN Service team via Twitter, I only got a respose to send my number and ID number. And thats where it all ended. </p> <p> </p> <p>But my debit order goes without fail from my bank account for that insurance, which I cancelled a few days ago, but then again, I dont know if this will be effected or not.</p> <p> </p> <p>I advise anyone who cares to listen to not insure your cellphone/device with MTN insurance. They dissappear when you have a problem. You cant get them on the phone, on email and on Social media. </p> <p> </p> <p>Oh maybe MTN has grown too big to care about individual cases....but remember its the individuals that make up a population.</p> <p> </p>