HH
HUGO H
1 reviews | Active since Sept 2015
03 Sept 2015, 10:44
CONSUMERS BE AWARE!!
I HAVE LAUNCHED A ENQUIRY ON THE 27TH OF AUGUST 2015,REGARDS A FAULTY PAYMENT THAT I HAVE MADE INTO A WRONG MTN ACCOUNT,AND I REQUESTED MTN TO RECTIFY THE PROBLEM AND TRANSFER THE MONEY INTO THE CORRECT ACCOUNT.I RECEIVED A E-MAIL PROMISSING ME THAT THE CORRECTION WILL BE DONE WITHIN 8 WORKING HOURS.THIS IS WHERE MY NIGHTMARE HAS STARTED. I ATTEMP TO COMMUNICATE WITH THE CREDIT MANAGEMENT DEPARTMENT ON NUMEROUS OCCASITIONS,WITH NO RESPONSE.MY LINE WAS DISCONNECTED UP TILL TODAY.I HAVE EVEN LODGE A COMPLAINT WITH MTN HEAD OFFICE-NO RESPONSE.I RECEIVE A E-MAIL YESTERDAY AND THE CREDIT DEPARTMENT INFORM ME THAT THEY HAVE TRANFER THE MONEY,BUT THEY WANT THEIR MONEY FOR SEPTEMBER BEFORE THEY WILL CONNECT.THEY STOLE MY AIRTIME IN AUGUST AND I LOST A LOT OF BUSSINESS.THEIR COMMUNICATION LEVEL IS VERY VERY BAD AND THEY FEEL NOTHING FOR THE CONSUMER-THEY HAVE A DONT CARE ATTITUDE.
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MTN South Africa's replyOfficial
03 Sept 2015, 14:15Hello alkaline,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the payment of R1 103.00 has been allocated to your account. Currently there is an amount of R1 148.00 outstanding for your August invoice. Once this amount has been settled the barring will be removed from your line.
Kindly note that since your payment method is cash, payments are due 21 days from date of invoice.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the payment of R1 103.00 has been allocated to your account. Currently there is an amount of R1 148.00 outstanding for your August invoice. Once this amount has been settled the barring will be removed from your line.
Kindly note that since your payment method is cash, payments are due 21 days from date of invoice.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply03 Sept 2015, 14:15
Official
Hello alkaline,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the payment of R1 103.00 has been allocated to your account. Currently there is an amount of R1 148.00 outstanding for your August invoice. Once this amount has been settled the barring will be removed from your line.
Kindly note that since your payment method is cash, payments are due 21 days from date of invoice.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the payment of R1 103.00 has been allocated to your account. Currently there is an amount of R1 148.00 outstanding for your August invoice. Once this amount has been settled the barring will be removed from your line.
Kindly note that since your payment method is cash, payments are due 21 days from date of invoice.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,