1 reviews | Active since Sept 2018
MTN is misleading.
They sent me an SMS stating the following:
"Y'ello! Get 1000MB free data, valid 7-days. Just recharge a total of R 65 MTN airtime with 7 days". And recharge I did with far more than R 65, but no reward was received thereafter, all they do is ignore me on Twitter. They mislead me into thinking I'm gonna Recharge and Get. I made a call to their Call Center and got a ref number but nothing ever since, this has been dragging from 7 September till today.
Clearly they aren't informed about the following CONSUMER PROTECTION ACT:
MARKETING STANDARDS
The Consumer Protection Act deals with marketing by promoting marketing standards, restricting unwanted marketing and prohibiting discriminatory marketing. Marketing efforts must be factual and accurate and may not mislead the Consumer in any way. This includes information distributed by third parties engaged in business. These standards are app**** to a broad based of “unconscionable” marketing, and require a range of marketing techniques to fully disclose validity, availability and limitations. The CPA also enables pre-emptive blocking of email, phone or printed direct marketing.
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm regards
Sizwe Schoeman
Complaints Management team
Best regards,
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm regards
Sizwe Schoeman
Complaints Management team
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you without any luck.
According to our records, you loaded R65 on the 13th of September after receiving our promo sms. Your 1Gig has been loaded as per communication sent.
We look forward to improving on the service delivery to you.
Regards
Sizwe Schoeman
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you without any luck.
According to our records, you loaded R65 on the 13th of September after receiving our promo sms. Your 1Gig has been loaded as per communication sent.
We look forward to improving on the service delivery to you.
Regards
Sizwe Schoeman
Best regards,
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