pT
peter T

1 reviews | Active since Sept 2015

29 Sept 2015, 13:37

Consumed 15 GB in 2 week

On the 31st July I noticed that my data was being consumed at an alarming rate. I noted that my R1700 accumulated airtime and 750MB of data was gone. Calling MTN help desk and visiting 3 MTN stores, gave me no indication that my data was being consumed at a high rate. Only when complaining to a further MTN store in Johannesburg in Mid August was I made aware that my account was at over R 10000 due to data usage. Many phone calls and emails to MTN giving me the run around were to no avail. A ***** case was opened and I did a comparison of URLs and itemized billing which I forwarded to MTN mentioning that the data usage was very erratic and inconsistent. In summary, from 29 July to 16 August, I had consumed over 15GB of data. According to MTN I accessed over 13 000 URLs with some cases of no URLS for the time period but yet over 100 MB's consumed at a time. In some cases 450 URLs for 4KB and others over 100MB. Since 22nd August I have swapped phones and SIM cards. I have had my contract changed from open data to limited data. I have had no feedback from MTN on their investigation. I am a pensioner, watching usage and I have been ****** by MTN.

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Sept 2015, 21:10
Official
Hello daralia ,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

We have engaged with the relevant department that has been handling your enquiry regarding the high data usage from the 2015-08-20 invoice, to provide an action plan. We will revert with feedback.

Kind Regards
Siphumezo

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