Consultants that can't understand or assist or have the proper knowledge to assist customers with their account queries even after making arrangements instore / bad service / bad connection - lost all hope in MTN

To whom it may concern.

I have a issue with MTN where they have suspended my Wifi service where MTN says that I did not pay my account.

I have requested to move my debit order date from the 25th to the 1st of each month, hence of the fact that the new company I work for now only pays salaries on the last day of the month. For this I went to the MTN Greenstone branch on Monday the 31st of July to change my debit order date (Debit order was taken of my account on 25 July) for the amount of R 631.50.

As per my phone call to MTN customer services this afternoon the lady said that my account is not paid for August.

The amount of R 631.50 was taken of from my bank account on 1 September as arranged with the Greenstone branch going forward for all debit orders to be taken on the 1st of every month.

The payment that went off on the first is for August month and not for September.

I don't agree that I didn't pay for August month, that was the payment that was taken from my bank on the first. I am not going to pay a double payment after I have paid my account. Not once I have skipped any of my payments.

I would accept it if I had to pay a pro-rata of 6 days from the 25th to the 1st hence of the payment date movement. But not a full payment, that's absolutely absurd and inappropriate.

I need someone to sort out my quiry and issue as soon as possible and I would like a manager of MTN to phone me first thing in the morning (I have already send a mail with my contact details to the mtn customer email address). I don't want to work with a consultant because they do not understand what I'm trying to get through to them.

If this can't be resolved I will have to take further steps. Im not happy at all, not happy with MTNs service and even not happy with the continues low signal in my area. MTN really dissapointed me in everyway possible that I don't believe in this brand anymore.

Please make this a priority.

Regards Markus Reyneke