LB
Leslie B
1 reviews | Active since Apr 2017
09 Oct 2018, 11:55
CONSULTANTS NEED TRAINING
Worst network ever!! And seriously Lacking customer Service. Consultants are just beyond pathetic!!
You allocate payments to the wrong account but somehow it becomes my problem.
You request a POP to transfer the funds to the correct account but yet I can not send the confirmation of payment which YOU provided me with as Proof!!
And for heaven's sake!!! Which part of "I MADE PAYMENT VIA THE MTN APP" does your consultants not understand! I can not request a POP via my banking app as I did NOT pay via my Banking app.. I PAID VIA THE MTN APP!!!!
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MTN South Africa's replyOfficial
10 Oct 2018, 00:15Thank you for your post.
We sincere apologized for any inconvenience incurred
The incorrect account details was added on your side on the payment done via the MTN app. You have used the incorrect account number A*** instead of account A***. The system will placed the payment as per the information received. This was not done incorrect by MTN.
We have logged the request to the banking department to transfer the payment from the incorrect account to the correct account as per reference number***. The banking department might request the proof of payment slip, your bank can assist you with this due to the payment made out of your bank account.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply10 Oct 2018, 00:15
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred
The incorrect account details was added on your side on the payment done via the MTN app. You have used the incorrect account number A*** instead of account A***. The system will placed the payment as per the information received. This was not done incorrect by MTN.
We have logged the request to the banking department to transfer the payment from the incorrect account to the correct account as per reference number***. The banking department might request the proof of payment slip, your bank can assist you with this due to the payment made out of your bank account.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
LB
Leslie B's updateReviewer Update
10 Oct 2018, 06:29You have just confirmed what I had posted. Consultants need training!! You do not know the definition of client service!! MTN IS PATHETIC
LB
Leslie B's update10 Oct 2018, 06:29
Reviewer Update
You have just confirmed what I had posted. Consultants need training!! You do not know the definition of client service!! MTN IS PATHETIC