Consultants are useless

Item: MTN South Africa
Rating: 1
Author: Sandra L

I have a query with my insurance subscription since November 2017 and to date it has not been resolved and I was promised in January that it will be sorted but to date it's not,when speaking to the insurance they say they waiting for MTN to get back to them. Just to find out today my query was never sent through to them from the insurance.I have been a MTN customer for more than 15 years and this is the treatment am getting as a customer for monies that is rightfully mine.

Am so angry that i want to port my number to a different service provider.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

17 Feb 2018, 07:31

Good day Sandra,

Thank you for your post.

We apologize for the inconveniences that you have experienced as a result of not getting your query resolved. We completely understand the frustration it causes.

We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department's management as urgent therefore we anticipate a resolution of the issue within the shortest period possible.

Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa's reply17 Feb 2018, 07:31

Official

Good day Sandra,

Thank you for your post.

We apologize for the inconveniences that you have experienced as a result of not getting your query resolved. We completely understand the frustration it causes.

Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

Consultants are useless

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