*********** consultants

I am very disappointed at how MTN consultants lacks information or how they commit some information, as a customer you end up not knowing which is which. My contract came to an end and I called to cancel it, I called the customer care line 2 times. And the last person I spoke to said it has been cancelled and I will only pay the outstanding balance which was +_ R280. On the 1st of this month a debit order of R1078 went off and I called them today and they told me something else and said they can't help me. And the lady said that I was on month-to-month when I told her that the bill is continuing on the App. How is this possible when I clearly cancelled my contract?? Can I get my money back.