Consultant Error costs me

Item: MTN South Africa
Rating: 1
Author: Amanulla E

Waited in a queue for two hours on Black Friday for the MTN deal. Filled all the necessary paperwork. Consultant error caused my application to be cancelled. Now MTN will not allow me to get the deal as a result even thoughit was not my fault but THEIRS. Come on MTN. Where's the HONOUR?

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

05 Dec 2016, 18:02

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please be advised that this has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,

MTN South Africa's reply05 Dec 2016, 18:02

Official

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please be advised that this has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,

Consultant Error costs me

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