1 reviews | Active since Jul 2011
Consultant dont know their products
<p>Went to maponya mall Mtn to upgarde, got the phone asked the consultant if I can use the same sim card with the new device, i get home tried to use the the sim card to my dismay it requires a nano sim now i have to go to an MTN store a get a sim, not happy at all especialy when i had enquired about it</p>
Good day Ayanda,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
It was thoughtful of you to inform us about the incidence promptly and brought it to our attention, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are trained in dealing with the customers and to provide them with the most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the regional management team of our branded retail channels (MTN Stores) to handle with the utmost urgency.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Tshepo M
REQ:***
Good day Ayanda,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
It was thoughtful of you to inform us about the incidence promptly and brought it to our attention, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are trained in dealing with the customers and to provide them with the most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the regional management team of our branded retail channels (MTN Stores) to handle with the utmost urgency.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Tshepo M
REQ:***