PP
Pagan P
1 reviews | Active since Jul 2015
09 Jul 2015, 17:49
CONSULTANT COULD NOT ASSIT
WENT TO MTN TO DO ASIM SWAP I ASKED THE CONSULTANT Y I COULD NOT GET HOLD OF THE CALL CENTRE WITH AN ATTIDUDE SHE TOLD ME THEY WERE STRIKING I THE EXPLAINED TO HER THAT MY PHONE WAS ****** AND THAT WEN I TRIED TO CALL THE CALL CENTRE THE PHONE JUST RANG AND MY DATA BUNDLES AND AIRTIME WERE FINISHED ON MY SIM CARD I ASKED HER TO PUT A COMPLAINT TO SHE REFUSED TO DO SO AND SAID THAT I NEED TO CALL THE CALL CENTRE.I WAS REALLY DISGUSTED BY THE LEVEL OF SERVICE RECIEVED.
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MTN South Africa's replyOfficial
10 Jul 2015, 17:35Hello Paggie ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team which will look into it.
We apologise for the annoyance that this may have caused to you. The company is actively working to improve service levels and we thank you for bringing this to our attention.
Regards
Senzo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team which will look into it.
We apologise for the annoyance that this may have caused to you. The company is actively working to improve service levels and we thank you for bringing this to our attention.
Regards
Senzo
REQ:***
Best regards,
MTN South Africa's reply10 Jul 2015, 17:35
Official
Hello Paggie ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team which will look into it.
We apologise for the annoyance that this may have caused to you. The company is actively working to improve service levels and we thank you for bringing this to our attention.
Regards
Senzo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team which will look into it.
We apologise for the annoyance that this may have caused to you. The company is actively working to improve service levels and we thank you for bringing this to our attention.
Regards
Senzo
REQ:***
Best regards,