CM
Chesney M
1 reviews | Active since May 2013
01 Feb 2018, 08:50
Constantly ripping me off
Dear MTN,
In December 2017, I decided to upgrade on one of my lines.
I opted for the Huawei P8 Lite 2017 which was at R149.00 per month on a 24 month contract.
Same was agreed with a certain Kgosi Isaac.
At the end of December the first debit order went of to the amount of R 388.99, which I presumed was the first month extra charges.
I then called your offices and was advised that the discount wasnt added and that the query had been logged. Once resolved they will attend to credit my account accordingly.
Today the same amount was debited from my account.
Nobody can help me at the offices besides just logging a query.
Note i do not wanted to be creditted, i want to be refund!!!!!!!!!!!!!
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Replies (3)
MTN South Africa's replyOfficial
06 Feb 2018, 08:31Thank you for your post
We would like to sincerely apologize for the inconvenience caused,kindly be advised that a credit of R379.98 have been adjusted into your contract account on the 31/01/2018 for the incorrect charge.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply06 Feb 2018, 08:31
Official
Thank you for your post
We would like to sincerely apologize for the inconvenience caused,kindly be advised that a credit of R379.98 have been adjusted into your contract account on the 31/01/2018 for the incorrect charge.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
CM
Chesney M's updateReviewer Update
19 Feb 2018, 12:13Dear Mike.
I just received my statement for February.
Again, the total due is not correct.
It is way over the agreed amount.
I have a total of five lines with MTN, the amount that I am suppose to pay for each is as follows:
1. ********** - R 99.00
2. ********** 2 - R 29.00
3. ********** - R 93.00
4. ********** - R 249.01
5. ********** - R 149.00
Total amount payable is R 619.01
So the amount of R 920.86 is incorrect.
You will note that I have tried to correct this all along, hence the reversal in February for the payments of December 2017(R809.02) and January 2017(R809.02).
I, however, effect the correct amount into your ASBA bank account. R 619.01 * 2= R 1238.02
KINDLY, URGENTLY ATTEND TO CORRECTING YOUR SYSTEMS.
AND NOTE THAT ANY AMOUNT MORE THAT THE R619.01 WILL BE REVERSED.
CM
Chesney M's update19 Feb 2018, 12:13
Reviewer Update
Dear Mike.
I just received my statement for February.
Again, the total due is not correct.
It is way over the agreed amount.
I have a total of five lines with MTN, the amount that I am suppose to pay for each is as follows:
1. ********** - R 99.00
2. ********** 2 - R 29.00
3. ********** - R 93.00
4. ********** - R 249.01
5. ********** - R 149.00
Total amount payable is R 619.01
So the amount of R 920.86 is incorrect.
You will note that I have tried to correct this all along, hence the reversal in February for the payments of December 2017(R809.02) and January 2017(R809.02).
I, however, effect the correct amount into your ASBA bank account. R 619.01 * 2= R 1238.02
KINDLY, URGENTLY ATTEND TO CORRECTING YOUR SYSTEMS.
AND NOTE THAT ANY AMOUNT MORE THAT THE R619.01 WILL BE REVERSED.
CM
Chesney M's updateReviewer Update
19 Feb 2018, 12:17Please call me or write me an email to my personal e-mail.
CM
Chesney M's update19 Feb 2018, 12:17
Reviewer Update
Please call me or write me an email to my personal e-mail.