HJ
Henry J
1 reviews | Active since Dec 2014
20 Mar 2015, 17:33
Constantly getting cut off
I have been phoning the contract customer care line 808 for the past few days and never get through to talk to a consultant. Can someone just answer the god damn phone?!!!! '
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Replies (1)
MTN South Africa's replyOfficial
25 Mar 2015, 12:32Hello Bjorge,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
We have also tried calling you today without any luck.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
We have also tried calling you today without any luck.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply25 Mar 2015, 12:32
Official
Hello Bjorge,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
We have also tried calling you today without any luck.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
We have also tried calling you today without any luck.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***