EM
Eugene M
1 reviews | Active since Jul 2012
24 Jul 2015, 11:34
Constantly cut off when phoning call centre
My contract has expired and I am wanting to convert to prepaid, however there is just no way to speak to someone at the call centre. For days now I have tried calling, hold on for ages and then the call suddenly drops.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Aug 2015, 11:17Hello emandfm,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number was migrated to pre-paid as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number was migrated to pre-paid as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply05 Aug 2015, 11:17
Official
Hello emandfm,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number was migrated to pre-paid as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number was migrated to pre-paid as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,