1 reviews | Active since Jul 2011
Constant spam smses from MTN and no voice mail not
I have 2 problems with MTN that I have been trying to resolve for at least 6 months with absolutely no success. <br> <br> 1. I do not receive notifications when I have a voice mail. <br> 2. MTN Is sending me direct advertising and will not stop. <br> <br> I would like this resolved within 10 working days or for my number to be moved to prepaid without penalty so that I can switch to a network that can provide customer care. <br> <br> Sending unsolicited marketing smses is ******* and I will approach ICASA and the courts if necessary to stop this. I have repeatedly revoked consent for this. I have multiple screenshot of ongoing ******* activity here. I have emails and reference numbers as proof of my attempts to stop this.
Thank you for your post.
Please accept our apologies for the break down in service is one of our touch points and for any inconvenience experienced.
Kindly note that a request has been sent to remove your number from spam/marketing messaging distribution list. Your line has been tested for your voicemail and all should be working fine.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service is one of our touch points and for any inconvenience experienced.
Kindly note that a request has been sent to remove your number from spam/marketing messaging distribution list. Your line has been tested for your voicemail and all should be working fine.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***