AvdW
Andre van der Westhuizen
1 reviews | Active since Feb 2018
08 Feb 2018, 16:49
Constant sms's for content services
Every morning I will receive up to 7 reqeusts to confirm content services..WHY? At this moment...if I dail *141*5#....and follow that route I have 9 pending services??? Never have I reqeusted these services. I even have active services that I did not give my concent to?? MTN...Sort out these issues ASAP, I will cancel my two contracta that i have l..and I am a cuatomer for more than 15 years!
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MTN South Africa's replyOfficial
09 Feb 2018, 14:45Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have sent an urgent request to Game loft to remove subscriptions from your number, alternatively contact them on the number *** to have subscription removed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply09 Feb 2018, 14:45
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have sent an urgent request to Game loft to remove subscriptions from your number, alternatively contact them on the number *** to have subscription removed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,