pS
phelelani S
1 reviews | Active since Aug 2015
01 Aug 2015, 09:50
constant ridiculous billing error
My monthly data and mobile contract with mtn is R418 pm, however from time to time I get debited an amount over R1000. For the past 3 months I have been getting debit orders of R2100, R3200 and last night it states R3400. I have been going to countless MTN outlets and told to call 808, where the call is unanswered and cuts automatically. This error needs to be rectified immediately. I have been a loyal cutomer for over 15 years but I am very close to taking my business to another service provider.
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MTN South Africa's replyOfficial
17 Aug 2015, 13:57Hello phelelanis,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that has been an increase in our monthly subscriptions and data bundle rates.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that has been an increase in our monthly subscriptions and data bundle rates.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply17 Aug 2015, 13:57
Official
Hello phelelanis,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that has been an increase in our monthly subscriptions and data bundle rates.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that has been an increase in our monthly subscriptions and data bundle rates.
Best regards
Mantoa
REQ:***
Best regards,