CONSTANT OUTAGES AND SHODDY MTN SERVICE DELIVERY

Over the last few weeks (since 17 October 2022) Kleinemonde village residents and visitors to the area have continued to experience erratic MTN signal on a day-to-day basis. Outages are a daily problem. When there is loadshedding, MTN customers in this Eastern Cape town outside Port Alfred have no signal at all! When we are fortunate enough to get a signal and answer a call, or dial out, the line often is lost mid-way. Text messages arrive only sporadically. Increasingly, more often than not there is absolutely no signal at all every single day.

We regularly log complaints with MTN online every time there are problems. This in itself is difficult to do when there is no signal and we cannot even call the call centre! Some customers who have tired of MTN’s lack of service delivery, have already switched over to Vodacom or another service provider. Some who are still with MTN have been forced to get back-up with another provider. This ought not to be necessary! Many of us have been loyal, paying, contract clients with MTN for decades, and now we continue to pay for a service we do not receive. This is simply not acceptable.

We have started a petition (see https://chng.it/yVbpmjzfFP ) and we hope in this manner to spread the word to get some action out of MTN