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Riaan S

1 reviews | Active since Jul 2010

11 Oct 2018, 13:17

Constant MTN spam SMS, even after opting out numerous times.

Dear MTN..... HOW many times do i need to SMS stop back onto your constant invasive SPAM SMS's before i stop getting them?

I SMS STOP, get a reply that I am removed, yet GET THE SAME SPAM SMS again the next, or worse even the same day. Please remove me from any spam SMS's you might have or what to send out, I am not interested, or should I log a formal complaint with the ASA?

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Replies (3)
MTN South Africa
MTN South Africa's reply12 Oct 2018, 11:37
Official

Good day

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we have cancelled that service on your number and you should not receive any more Marketing Campaign sms's. Please note that you can also dial *130*603# ok on your handset to cancel this service.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team

RS
Riaan S's update13 Oct 2018, 07:36
Reviewer Update
Thank you for the reply, and thank you for removing me. I just sent soooo many stop sms's that it got to the point of absurdity. I will keep that usd number for future reference then. Thank you.
RS
Riaan S's update16 Nov 2018, 09:30
Reviewer Update
Hi MTN Im still recieving multiple advertising sms's a day. I have givin up sending Stop/cancel/stops to these, as they still keep coming. And removing my number from the list did not seem to do anything. If i phone that number, it states im unsubscribed from recieving any promotional sms's but i recieve multiple daily still. sometimes the same one the next day. Please have a look, thank you.