Constant dropped calls

Item: MTN South Africa
Rating: 2
Author: Kyle S

I logged two tickets with the coverage desk on the 11 May, their auto reply states they will provide feedback within 96 hours, however I am yet to hear from them.<br> <br> The dropped calls everyday are driving me crazy, so I asked the Complaints Team to follow up on the 15 August, they state a 3 day turnaround time but I have not heard from them either.<br> <br> I guess not responding is a standard across all MTN departments.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

27 Aug 2015, 13:14

Hello kyles01,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***

Best regards,

MTN South Africa's reply27 Aug 2015, 13:14

Official

Best regards,

Constant dropped calls

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