GD
Grant D
1 reviews | Active since Mar 2015
09 Mar 2015, 15:39
Constant Billing ripoff!
I upgraded my Top Up contract in December . In Jan I received a bill much higher than expected and found that a number of extra services had been added without my consent. It has taken 2 months to have these removed ( but not refunded ?) and I thought that the A/C had been sorted. I was now however informed by SMS that my account has been suspended because I am over my credit limit ( on a capped fixed amount contract?) When enquiring I was told that I had subscribed to a PSD Contract ( again without my knowledge?) and the account is at R 1700 already? I am still showing available MB on my normal contract amount and this extra service is not showing in My Active so have no idea where MTN gets this from. I have lodged a query with very helpful consultant at the call centre in Richards Drive but they also seem to have no clue how theses extras get added to a fixed contract. I will also be blocking the MTN Debit order until this is sorted out properly.
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Replies (1)
MTN South Africa's replyOfficial
10 Mar 2015, 15:27Hello grantmtn,
Thank you for taking the time to raise your concerns with MTN.
Kindly note your query was escalated to the relevant management team and the feedback is as follows:
REQ:***
No credits due.
Total data usage for the said invoice was 6033.92MB. Customer was not charged for any data usage. Reason for this is because customer purchased 3GB data bundle which comes with 3GB free data. Had customer not purchased the 3GB bundle customer would have been charged R2522.93 excl. vat. If we are to credit the customer the bundle charge, we will have to debit for the usage.
Your credit limit is set at R2000 and your unbilled invoice which closes on 19th March has already reached that limit. The line will be opened on 20th March when your new month begins.
Regards
Mary
Thank you for taking the time to raise your concerns with MTN.
Kindly note your query was escalated to the relevant management team and the feedback is as follows:
REQ:***
No credits due.
Total data usage for the said invoice was 6033.92MB. Customer was not charged for any data usage. Reason for this is because customer purchased 3GB data bundle which comes with 3GB free data. Had customer not purchased the 3GB bundle customer would have been charged R2522.93 excl. vat. If we are to credit the customer the bundle charge, we will have to debit for the usage.
Your credit limit is set at R2000 and your unbilled invoice which closes on 19th March has already reached that limit. The line will be opened on 20th March when your new month begins.
Regards
Mary
Best regards,
MTN South Africa's reply10 Mar 2015, 15:27
Official
Hello grantmtn,
Thank you for taking the time to raise your concerns with MTN.
Kindly note your query was escalated to the relevant management team and the feedback is as follows:
REQ:***
No credits due.
Total data usage for the said invoice was 6033.92MB. Customer was not charged for any data usage. Reason for this is because customer purchased 3GB data bundle which comes with 3GB free data. Had customer not purchased the 3GB bundle customer would have been charged R2522.93 excl. vat. If we are to credit the customer the bundle charge, we will have to debit for the usage.
Your credit limit is set at R2000 and your unbilled invoice which closes on 19th March has already reached that limit. The line will be opened on 20th March when your new month begins.
Regards
Mary
Thank you for taking the time to raise your concerns with MTN.
Kindly note your query was escalated to the relevant management team and the feedback is as follows:
REQ:***
No credits due.
Total data usage for the said invoice was 6033.92MB. Customer was not charged for any data usage. Reason for this is because customer purchased 3GB data bundle which comes with 3GB free data. Had customer not purchased the 3GB bundle customer would have been charged R2522.93 excl. vat. If we are to credit the customer the bundle charge, we will have to debit for the usage.
Your credit limit is set at R2000 and your unbilled invoice which closes on 19th March has already reached that limit. The line will be opened on 20th March when your new month begins.
Regards
Mary
Best regards,