Constant appalling MTN service. Year long waits to TRY to get issues resolved!

I have received constant appalling service from MTN as well as MTN online, Rewards co, for the better part of a year now. My case since April last year has still not been resolved. You wait for hours on end on calls and weeks if not months long for emails to be responded to. They're quick to overcharge you on your account but take over a year to even get to the point of crediting the account that was overcharged. I also had a 4 month long issue just trying to cancel my contract as I no longer want to deal with MTN and its ****py service. For that too they overcharged my account and I have not heard back from them since.

My advice is to not ever get a contract with MTN. It really isn't worth the frustration and wasted hours trying to sort something out, should they do something wrong, with people who don't know how to do their jobs. You will just constantly be redirected to other departments and nothing will ever be done to resolve your case. You can never get a hold of management and consultants just don't know what they're doing.

Going to the ombudsman may just be your best bet in trying to get an issue resolved.

Overall appalling service. Don't ever want anything to do with this overpriced network. Never worth your time or the hassle. No one has been helpful in this process.