OK
Odniel K
1 reviews | Active since Jul 2010
22 Jan 2016, 10:22
Consistent incorrect billing
MTN is *****ing money from me by billing me for services that I did not use. I am been ****** of monthly allocated SMS', minutes and data. My bill reaches its limit within a day after they have taken money from my account and it is reconnected .I had to resort to paying new SIM cards and take out the contract ones. They have been doing this months and they can resolve it. They said that the looking into the matter again in December. Still not resolved and I am not getting my statements. I need someone who can help on how to follow on this one legally.<br> They have not refunded me for the devices that were ****** with my account in one of their Midrand partners shop. That was about 18months ago.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
25 Jan 2016, 14:02Hello odniel,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that cell number ***, usage limit is set up R2206.00 the system will allow you to use up the 500 minutes, 300MB and SMS once this has been used up the account will be billed extra for data, calls and SMS. the account has been billed extra for this usage. The billing department has validated the charges. REQ:***. The query logged regarding data charges for ***, invoice dated 2015-10-20 are valid and billed correctly, therefore no credit due.
The account has been changed to email function on all the levels. The unbiled invoices balance so far is R3144.95 the credit limit R2206.80 the system will barr the lines for outgoing calls if the unbilled invoices balance is 90% more than the credit limit. Please contact the 808 call center to assist you to increase the credit limit for you and to open the lines for you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that cell number ***, usage limit is set up R2206.00 the system will allow you to use up the 500 minutes, 300MB and SMS once this has been used up the account will be billed extra for data, calls and SMS. the account has been billed extra for this usage. The billing department has validated the charges. REQ:***. The query logged regarding data charges for ***, invoice dated 2015-10-20 are valid and billed correctly, therefore no credit due.
The account has been changed to email function on all the levels. The unbiled invoices balance so far is R3144.95 the credit limit R2206.80 the system will barr the lines for outgoing calls if the unbilled invoices balance is 90% more than the credit limit. Please contact the 808 call center to assist you to increase the credit limit for you and to open the lines for you.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply25 Jan 2016, 14:02
Official
Hello odniel,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that cell number ***, usage limit is set up R2206.00 the system will allow you to use up the 500 minutes, 300MB and SMS once this has been used up the account will be billed extra for data, calls and SMS. the account has been billed extra for this usage. The billing department has validated the charges. REQ:***. The query logged regarding data charges for ***, invoice dated 2015-10-20 are valid and billed correctly, therefore no credit due.
The account has been changed to email function on all the levels. The unbiled invoices balance so far is R3144.95 the credit limit R2206.80 the system will barr the lines for outgoing calls if the unbilled invoices balance is 90% more than the credit limit. Please contact the 808 call center to assist you to increase the credit limit for you and to open the lines for you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that cell number ***, usage limit is set up R2206.00 the system will allow you to use up the 500 minutes, 300MB and SMS once this has been used up the account will be billed extra for data, calls and SMS. the account has been billed extra for this usage. The billing department has validated the charges. REQ:***. The query logged regarding data charges for ***, invoice dated 2015-10-20 are valid and billed correctly, therefore no credit due.
The account has been changed to email function on all the levels. The unbiled invoices balance so far is R3144.95 the credit limit R2206.80 the system will barr the lines for outgoing calls if the unbilled invoices balance is 90% more than the credit limit. Please contact the 808 call center to assist you to increase the credit limit for you and to open the lines for you.
Kind Regards,
Alice van der Merwe
***
Best regards,