LD
Lolly D
1 reviews | Active since Jul 2019
12 Jul 2019, 16:08
Conplain MTN
I have on numerous occasions tried to speak to MTN regarding discrepancies on my account but to no avail. tried on numerous occasions to speak to MTN but to no avail. I am supposed to get 100 minutes and 2GB data. Every month they take out my data eg. 11/07/2019 i had 3.37 GB data and R153.32 airtime. My account was credited with 2GB data but i only have 4 GB they took 2.37 and by air time was 153.32 and now it is 210.47 they took 53.05. Please help
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MTN South Africa's replyOfficial
15 Jul 2019, 12:27Good day Lolly
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the MYMtn Choice + packages have the ability to carry over twice the maximum value of their bundles. You receive 100 minutes per month and 2GB per month, therefore twice the maximum value that you can carry over will be 200 minutes and 4GB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the MYMtn Choice + packages have the ability to carry over twice the maximum value of their bundles. You receive 100 minutes per month and 2GB per month, therefore twice the maximum value that you can carry over will be 200 minutes and 4GB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,
MTN South Africa's reply15 Jul 2019, 12:27
Official
Good day Lolly
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the MYMtn Choice + packages have the ability to carry over twice the maximum value of their bundles. You receive 100 minutes per month and 2GB per month, therefore twice the maximum value that you can carry over will be 200 minutes and 4GB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the MYMtn Choice + packages have the ability to carry over twice the maximum value of their bundles. You receive 100 minutes per month and 2GB per month, therefore twice the maximum value that you can carry over will be 200 minutes and 4GB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,