1 reviews | Active since May 2020
Connection problems
Hi
I have problems with my cellphone and got a new battery as well as a Sim swap was done. I don't get network coverage all the time. I can't phone or receive SMS's. I'm working from home and must get a password via SMS to connect to Wifi It says that I'm not connected to the network. I phoned the 083 135 number from another phone and had to listen about 6 minutes to the info if you are a student / studying through Unisa blah blah before I could even get out to someone to help me. That phone call alone took +- 16 minutes just to find out that calls and SMS's were barred on my phone. I never even changed anything on my phone. So I had to switch off my phone and put it back on again after 10-15 minutes. Then I could phone. Daily I have problems with No network connection/not connected on any network. I did a Sim swap and had to go buy a Sim card from Edgards because they never had any available. I'm still struggling to get connections even to phone there 135 number. I'm so feed up because it just bars calls then if I phone from another cellphone to the 1 I'm complaining then it just doesn't ring and maybe if your lucky it goes to voicemail or it says not available.
Thank you so much for your response. I phoned also another time with the same problem which took about 20 minutes. The lady named Lebo (if I remember right) recommended the SIM swop whereas I have this cellphone number for years.
It was just frustrating whereas we get monitored by our work if we don't connect to our network. I couldn't make calls, send SMS or receive calls. I couldn't even use my phone to make the call to the call centre. I had to use another phone.
Thank you and I pray that everything is fine now.
Kind regards
Jenny
Thank you so much for your response. I phoned also another time with the same problem which took about 20 minutes. The lady named Lebo (if I remember right) recommended the SIM swop whereas I have this cellphone number for years.
It was just frustrating whereas we get monitored by our work if we don't connect to our network. I couldn't make calls, send SMS or receive calls. I couldn't even use my phone to make the call to the call centre. I had to use another phone.
Thank you and I pray that everything is fine now.
Kind regards
Jenny
I have an MTN cellphone number for years. I keep on having problems being connected to the network then not being connected. I get Mobile network not available message when I want to make a call or I phobe my cellphone from another phone then it says it not on the network. I thought my cell battery was the problem which was replaced. I then had to do a SIM swop after I phoned MTN call Centre from another device. I had call barring on my phone per their Call Centre which I never activated on my device. I wrote a review before and I still have the same problem after I was told that it will be fixed. I cant receive calls, name calls or receive SMS's. This is now for more than 2 weeks.
I'm working from home and need to get an notification of a OTP no. to use to log into our system so that I can work online. So this is hindering my work now and I cant even phone the call centre using my device.
MTN will lose my support and I will have to make a decision to move over to another reliable network. This will be disappointing whereas I have been with them for years.
I cant understand why I'm having all these problems and it cant be resolved.
I have an MTN cellphone number for years. I keep on having problems being connected to the network then not being connected. I get Mobile network not available message when I want to make a call or I phobe my cellphone from another phone then it says it not on the network. I thought my cell battery was the problem which was replaced. I then had to do a SIM swop after I phoned MTN call Centre from another device. I had call barring on my phone per their Call Centre which I never activated on my device. I wrote a review before and I still have the same problem after I was told that it will be fixed. I cant receive calls, name calls or receive SMS's. This is now for more than 2 weeks.
I'm working from home and need to get an notification of a OTP no. to use to log into our system so that I can work online. So this is hindering my work now and I cant even phone the call centre using my device.
MTN will lose my support and I will have to make a decision to move over to another reliable network. This will be disappointing whereas I have been with them for years.
I cant understand why I'm having all these problems and it cant be resolved.