Connected to incompetence

I am so frustrated! For the last three years I have had abysmal service from MTN, especially when linked to any online services. But this trend of shocking service does also occur in store and even telephonically. The most recent is that after being hounded by telemarketers to upgrade (while driving in traffic most often!) and saying I would go instore (because I’ve been bitten by their small print one too many times) I went instore and was told the handset I wanted was not in stock. When I went home I hopped online to check and was told that I wasn’t due for an upgrade (what??? But they’ve been calling me incessantly to upgrade). I check and several times it tells me the same thing. Then eventually it says I can upgrade and asks me to choose a package which I do. The handset I want is available! Great. I select it and am told someone will call me to finalise. They do call, the same day which I was so impressed by, but they want tp up sell me on my handset as the one I want is not available after all (sigh). After carefully checking and rechecking and being assured it wouldn’t cost me a penny more than discussed on the phone, that this was in fact the same phone line, I agreed and we finalise. Then I get an email the next day. This handset is also not available. But I just need to be patient. No sweat, I can do that. Then I start getting called again being asked to upgrade. I say I’ve already done that. Finally one of these telemarketers explains that I haven’t upgraded, I have activated a new line. What the actual!!! And now I will be paying for two co tracts until the end of September when my existing contract is due to expire. But do I still want to upgrade. So I say no. And I’m told I just need to cancel the order when the couriers call me. They call me during meetings and I can’t take the call. I reach out to them I can’t get hold of them. I use their WhatsApp service to say please don’t bring it, only an automated response. What idiocracy is this! So now I have no idea what is going on or how I am axoected to pay for two contracts with a provider I hate (not that any of the others are any better)