1 reviews | Active since Mar 2009
Congratulations MTN you have now managed to take deplorable service to an art level.
<p>I tried to telephone 808 today.</p> <p>The first call I waited over 35 minutes before I put the phone down. </p> <p>I tried again after 30 minutes, this time I put the phone down after 26 minutes</p> <p>After waiting another 30 minutes I tried again, this time I put the phone down after 25 minutes. </p> <p>I them waited an hour before trying again. This time they actually answered but after 23 minutes.</p> <p>Just to add to the above I am a 'Premier' client with one of their top packages, I can only imaging the time a ' standard' client will wait. </p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
We would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
We would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***