CV
Clive V

1 reviews | Active since Mar 2009

17 Feb 2016, 13:26

Congrats on you new way of ripping clients off

MTN I can only congratulate you on the myriad ways you devise to rip your clients off. <br> It cannot be easy to keep on coming up with new and innovative way on a daily basis. <br> I have one of their top contacts obviously with included minutes. <br> These minutes work out to about R0.89 per minute. <br> I now find that if I exceed my free minutes I an charged the despicable, and as far I am concerned bordering on usuary rate of R0.06 a second. In other words R3.60 per minute for local calls, which far exceeds anything else any other service provider charges. <br> Remembering that pre paid rates are R0.79 per minute<br> Do you really think that your sc..ing your South African customers so that you can pay your Nigeria fine is a good business idea? <br> I, for one, as I am sure a lot of your present clients, cannot wait for their contracts to end so that they can port to a service provider that does not treat them with contempt.

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Feb 2016, 16:09
Official
Hello clivev,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Can you please share with us the invoice date that you were charged the rates you have indicated on this query, so we can investigate further.

Regards
Thabelo
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