<p>Congrats MTN on achieving the most pathetic service ever. The stores are filled with highly incompetant people that have no idea what the consultants on the phone are saying....I mean the information on both sides is miles apart. I am an existing client and was told in store I could expect to wait between 2 and 48 hours for my new sim and contract to be approved. 4 days later I phone customer care (this itself is a joke) to find out what is taking so long and I get calmly told that it may take up to 2 weeks. This for someone with an existing contract, earns a decent salary and a very low credit risk score. MTN you have once again proven that you are incapable or purely incompetant to handle the needs of your clients. I will now take my R21696 basic contract to a supplier that actually cares.</p>
Good day Ian
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
We have contacted the relevant department in order to investigate the issue.
You will be contacted shortly regarding the matter.
Regards.
MTN SA
Best regards,
Good day Ian
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
We have contacted the relevant department in order to investigate the issue.
You will be contacted shortly regarding the matter.
Regards.
MTN SA
Best regards,
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