1 reviews | Active since Mar 2015
Confusion between MTN Store and MTN website
<p>Hi</p> <p> </p> <p>I am Brett</p> <p> </p> <p>There is a special for August 2016 for the Samsung Galaxy S7 Edge + VR Headset + Galaxy Tab 3 Lite @ R679 per month.</p> <p> </p> <p>When I log onto the MTN website, https://shop.mtn.co.za/crs/jump/product/42****5/Samsung-Galaxy-S7-Edge, it indicates that the deal is still valid for September 2016.</p> <p> </p> <p>Yet when I visit an MTN store, I am told that the deal has finished. I understand that its based on availability of stock but some of the stores do have stock of both devices.</p> <p> </p> <p>Can someone please clarify this for me? How can you advertise one thing on your website and your shops say the complete opposite.</p> <p> </p> <p>What is the correct story here?</p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********