1 reviews | Active since May 2017
Confusion and frustration with MTN and RICA
<p>On Sunday 30 April I went into MTN at Northgate to get a dual sim for my one number. This is so I can take a smaller rugged phone when I go out riding and not have my huge S5 bouncing around. I got the dual sim, paid my money and was told "2-24 hours to activate". Monday afternoon... no activation. A call to MTN determins that activation of a SIM had NOT been app**** for by the salesma at MTN in Northgate. (Why it is not automatic I do not know!!!). Tuesday... still no activation. Explosion happens and activation is promised ("2-24 hours "). Wednesday morning activation happens! Yay!!!!! 10 minutes later it is blocked citing RICA requirements.</p> <p> </p> <p>Now, I have TWO current contracts with MTN, both RICA'd and neither of them are blocked at this stage. This blocked SIM is not a new contract just a dual SIM on my current number... so why on earth is there a requirement to RICA this??????</p> <p> </p> <p>Considering that I live with my boyfriend in a rented cottage on a plot in Lanseria (35kms from my nearest MTN) with borehole water, septic tank and prepaid electricty and my rental agreement for 2 years is 18months old, have no postal service to the plot so I have NO accounts to my physical address and therefore need to get an affidavid from the police station confirming my address, getting this SIM RICA'd is a huge deal in my life, especially as it doesn't make sence for the reasons above.</p> <p> </p> <p>Paranoia sets in and suggests that the RICA requirement has only been activated by some MTN staff due to the manor in which I exploded at them trying to get this SIM activated. Please tell me I'm wrong!!! </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that your dual sim is now working properly and will definitely take it up with regional management with regards to bad service received.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that your dual sim is now working properly and will definitely take it up with regional management with regards to bad service received.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***1
