cM
calvin M
1 reviews | Active since May 2016
25 Jan 2019, 09:10
Confused loyal customer
I have been using MTN for the past 10 years or so and recently I used internet around 5:30am in the morning with the knowledge that night express data will kick in and to my surprise my air time was depleted instead. When I logged a complain with reference number 1- ********** 8606 I was told that the night express is up until 4:59.... Confused loyal customer
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Replies (3)
MTN South Africa's replyOfficial
28 Jan 2019, 08:48Good day Calvin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that night express time are from midnight through to 05:59:59. At this point your airtime will start depleting.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that night express time are from midnight through to 05:59:59. At this point your airtime will start depleting.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply28 Jan 2019, 08:48
Official
Good day Calvin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that night express time are from midnight through to 05:59:59. At this point your airtime will start depleting.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that night express time are from midnight through to 05:59:59. At this point your airtime will start depleting.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
cM
calvin M's updateReviewer Update
28 Jan 2019, 09:34Then why my air time was depleted on the 14 Jan 2019?
cM
calvin M's update28 Jan 2019, 09:34
Reviewer Update
Then why my air time was depleted on the 14 Jan 2019?
cM
calvin M's updateReviewer Update
28 Jan 2019, 09:36Your response is useless to be as you not solving my problem, that I have highlighted.
cM
calvin M's update28 Jan 2019, 09:36
Reviewer Update
Your response is useless to be as you not solving my problem, that I have highlighted.