Confused Idiots
<p>For the past two months, I have serious issues with MTN. Firstly, my account is suspended for no reason, which is strange since I am a post-paying client, with no records of bad paying. And then I need to call them have it reopened. At no point, did I authorise a cap on my account. </p> <p> </p> <p>Now my data has been suspended. And why? No really reason. Given. Especially since this is my business line, I would really like to know at what point does good service start.</p> <p> </p> <p>I am at the point where I would like to cancel my account s with them and move on to their competitors. </p>
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MTN South Africa's replyOfficial
21 Oct 2016, 10:48Good day Geraldine Saunders,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that both your numbers have been unsuspended. The system shows that your line was suspended because the credit limit was reached. Please note that the credit limit is set on all accounts, it is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. Should you wish for your credit limit to be increased further, please contact 808.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply21 Oct 2016, 10:48
Official
Good day Geraldine Saunders,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that both your numbers have been unsuspended. The system shows that your line was suspended because the credit limit was reached. Please note that the credit limit is set on all accounts, it is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. Should you wish for your credit limit to be increased further, please contact 808.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,