TJ
Teddy J
1 reviews | Active since Oct 2015
17 Oct 2015, 16:56
Confused about their vetting
I'm thwarted by the mtn vetting department. I app**** for a new contract and was declined. I earn more than R4500 a month, permanently employed and have credit history. I had a R400 contract with another provider but mtn declined me for R199 which is half of what I've been paying. Funny enough I'm good for R250000 credit from my bank but not mtn. I was looking forward to experience their service but they don't even what this unmet criteria is. This is a sure fire way to prevent them from getting new business and expanding their client base.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
19 Oct 2015, 10:13Hello Teddyj285@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply19 Oct 2015, 10:13
Official
Hello Teddyj285@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
