SI
Shervonne I
1 reviews | Active since Oct 2017
19 Feb 2018, 01:30
Confused
So I've noticed a couple of weeks ago that massages is not going thru when I've got myself the phn I had 3g now I hv absolutely nuthn I hv the phn mre than a yr I'm very disappointed actually ur phn comes with that 3g 4g stuff but I hv nuthn isit possible if u people can tell me what's goin on thnx would like to hear a feedbck
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
19 Feb 2018, 09:03Thank you for your post.
Our sincere apologies for the inconvenience caused as a result of this.
This could be a coverage issue. It would also depend whether your device is set up to 3G or 4G network. I have it I have tried calling you to get more information with no luck.
If it is coverage related, please complete the below template and return to our offices so that our coverage team may investigate and provide you with feedback and a way forward.
MTN COVERAGE QUERY TEMPLATE
1
Subscriber Name
2
Mobile number(s) experiencing the problem
3
All MTN numbers in household (if business 1st 10)
4
MTN devices in use (make and model)
5
Type of household
6
If duplex, on what level is the problem being experienced?
7
If complex, will body corporate allow an antenna install?
9
Description of package
10
What signal is currently being achieved (i.e. EDGE, 3G,HSPA)?
11
Physical Street Address
12
Suburb
13
City
14
Is the problem experienced voice or data problem?
15
Provide a brief description of the problem experienced
16
When was the problem experienced? (Time of day / weather conditions, etc.)
17
Where is the problem experienced?
18
If the problem is experienced in a car, were you using a Bluetooth car kit? (yes / no)
19
Is the problem experienced Indoors or Outdoors?
20
Any other information
Kind regards,
Veronica Smith
Complaints Analyst
Best regards,
MTN South Africa's reply19 Feb 2018, 09:03
Official
Thank you for your post.
Our sincere apologies for the inconvenience caused as a result of this.
This could be a coverage issue. It would also depend whether your device is set up to 3G or 4G network. I have it I have tried calling you to get more information with no luck.
If it is coverage related, please complete the below template and return to our offices so that our coverage team may investigate and provide you with feedback and a way forward.
MTN COVERAGE QUERY TEMPLATE
1
Subscriber Name
2
Mobile number(s) experiencing the problem
3
All MTN numbers in household (if business 1st 10)
4
MTN devices in use (make and model)
5
Type of household
6
If duplex, on what level is the problem being experienced?
7
If complex, will body corporate allow an antenna install?
9
Description of package
10
What signal is currently being achieved (i.e. EDGE, 3G,HSPA)?
11
Physical Street Address
12
Suburb
13
City
14
Is the problem experienced voice or data problem?
15
Provide a brief description of the problem experienced
16
When was the problem experienced? (Time of day / weather conditions, etc.)
17
Where is the problem experienced?
18
If the problem is experienced in a car, were you using a Bluetooth car kit? (yes / no)
19
Is the problem experienced Indoors or Outdoors?
20
Any other information
Kind regards,
Veronica Smith
Complaints Analyst
Best regards,
SI
Shervonne I's updateReviewer Update
19 Feb 2018, 10:12Sorry was busy at the moment if possible cn u call b4 1 wil be on lunch
SI
Shervonne I's update19 Feb 2018, 10:12
Reviewer Update
Sorry was busy at the moment if possible cn u call b4 1 wil be on lunch
SI
Shervonne I's updateReviewer Update
19 Feb 2018, 12:47Sorry was busy at the tym isit possible if u cn call b4 1 would appreciate alot thnx
SI
Shervonne I's update19 Feb 2018, 12:47
Reviewer Update
Sorry was busy at the tym isit possible if u cn call b4 1 would appreciate alot thnx