TZ
Thabile Z
1 reviews | Active since Aug 2015
27 Sept 2015, 07:06
Confused
I have been writing about this issue a number of times. MTN keeps overcharging me. They said it's content charges (R2/R3 a day, which doesn't justify the amount that they have been debiting) They then confirmed to have removed the content charges but right now I'm checking my invoice it's still there. Please assist
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MTN South Africa's replyOfficial
28 Sept 2015, 10:29Hello thabilezondi88,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Accounts supervisory team for assistance. You can also use *141*5#ok option 4 to cancel them on your side.
Warm regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Accounts supervisory team for assistance. You can also use *141*5#ok option 4 to cancel them on your side.
Warm regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply28 Sept 2015, 10:29
Official
Hello thabilezondi88,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Accounts supervisory team for assistance. You can also use *141*5#ok option 4 to cancel them on your side.
Warm regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Accounts supervisory team for assistance. You can also use *141*5#ok option 4 to cancel them on your side.
Warm regards
Nompumelelo
REQ:***
Best regards,