Conflicting Information and Poor Service at MTN

I phoned the MTN call centre to ask if my monthly payments could be debited from my business bank account, even though my MTN contract is registered as a personal account. The agent confirmed that this is possible, but said it must be done in person at an MTN branch.

However, when I went to the MTN branch at Festival Mall, the staff told me they cannot do it — completely contradicting what I was told over the phone.

This inconsistency between MTN’s call centre and in-store staff is unacceptable and wastes customers’ time.

Reference for my call: ***

I would like MTN to contact me directly to clarify their official position on whether business account debits are allowed for personal contracts, and if so, how to get this done.