1 reviews | Active since May 2012
CONFIDENTIALITY BREACH AND INCORRECT BILLING
I have two MTN contracts: *** and ***<br> <br> They are both top-up. I have been billed with an amount of R1600 (25/06/2015) and last month R1300 (25/05/2015). I cannot understand how contractually MTN can bill me with these amounts when the contracts i signed for are top-ups which are much less than what they are *****ing from my account.<br> <br> I have been unable to make contact on the 808 MTN call centre number, as i simply cannot get through 'we are experience high call volumes-sometimes for up to 40minutes hold time without getting through, since last month.<br> <br> This month i received a bill that is clearly not my bill. it has all the third parties confidential information on it. This is clearly a breach of confidentiality, since i can see all the personal information of this third party. <br> <br> I am going to reverse the debit orders and if the matter is not resolved i am going to opt for Cell C buy out contracts. <br> <br> If MTN does not keep my credit record clear I am going to go to court with this and inform the third party about this breach of confidentiality. It is extremely irresponsible for such a big company to commit such errors. I also demand compensation for the stress
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
According to our records, a usage limit was nor activated on the 083 line. As a result the usage increased due to data usage. I have submitted the request to have the usage limit loaded to avoid increased billing.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
According to our records, a usage limit was nor activated on the 083 line. As a result the usage increased due to data usage. I have submitted the request to have the usage limit loaded to avoid increased billing.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
