***** conducted by MTN to customers accounts

I am extremely disappointed in MTN and will certainly never ever do business with them ever again.

In 2023, I signed up for a home router contract which was cancelled a month later and even in that cancellation process I had received appalling service being sent from pillar to post.

A year later I start getting unauthorised debit orders from MTN of small values and each time I have complained directly to them with no satisfaction.

This is the 4th time I am addressing this issue without any resolution from MTN.

My bank account has been debited an amount of R59.98 without permission or authorisation to do so (this is the 4th time). I cancelled these service in August of 2023 and yet my account continues to be debited and I am no longer a client and quite frankly this is ***** and MTN should not have kept my account details to allow this to happen again.

I had initially sent an email as attached in the below trail requesting for answers and MTN has never gotten back to me or given me a contingency plan to ensure this doesn't happen again

I am loosing a lot of money as I am constantly being charged bank charges by my bank to reverse and cancel this debit order on my side but MTN waits a while and debits again. I request compensation for this inconvenience as I have already made this request multiple times.

I need this to be permanently resolved. I am tired of addressing the same issue and need serious intervention now as this has been going on since November 2024. It's honestly unacceptable.

It has honestly been the most horrific experience ever and clearly investigations need to happen to see who is taking these monies.