Concerned and Disgusted.

On Sunday my fiance lost her mtn sim card, we phoned mtn to block the sim so no one could use it. We phoned 4 times where we had to wait for at least 15 minutes each time as you only hear that mtn is experiencing higher than normal call volumes and eventually the call would just drop.<br> Further, my fiance appointed me as her delegate with mtn last year, so I could sort out any problems there could be. I phoned on Monday, Tuesday and Wednesday and only got through once, I was told that there are no notes appointing me as her delegate so I can not do anything.<br> It is Thursday now, we phoned 9 times tonight, holding on for 10 minutes + and still the call drops.<br> We can't enter her mtn pin as it does not want to accept it. I am sick and tired of this type of service.<br> <br> If someone found this sim card, IS MTN GOING TO PAY FOR USAGE ON THIS CARD??? ARE THEY GOING TO REFUND THE 10GIG DATA WE HAVE REMAINING ON THIs CARD??? NO THEY WONT, IT IS NOT THEIR PROBLEM. I have been a MTN client for 12 years and I can say this with all honesty, the services has never been such a RIDICULOUS JOKE and WAIST OF TIME.<br> Incompetence is the norm and slogan of MTN these days.