Concerned

Paid a visit to the mtn store in polokwane Schoeman str. Got there was welcome by host and told him I wanted to port to mtn and he told me is was gonna be R50, I said no problem. He sent me off to a consultant his name was Steven Moore, he assisted me went to fetch simcard upstairs and retur8to start the process. When done he asked for the R50 and I gave it to him and asked for a receipt and he said there's no invoice to provide. I left there store he had no indicated or explained what I should do or expect when leaving the store. I got home my previous network notified me about the port and I assumed I had to insert the new "ported" simcard. That's what I did and received an sms saying "Activation not allowed. Please contact customer care or try again later". Next day called contact center, I spoke to 4 different ladies over different times of the day. I can only recall Andile and Vanesha but none of them managed to help me. Vanesha was infact the last o e I spoke to around 16:56 and she told me to go back to the store coz she can't help me coz the system has "shut down". So my situation now is that I have been offline since Tuesday evening , yesterday was on the road most of the day using people's phone and airtime to contact customer care which in the end never helped. I managed to go to mtn in centurion mall and at around 18:30 the guys there tried to assist but couldn't so they advised I return today

Today again missed a work team meeting coz the msg was on WhatsApp so I missed it, so I. I trouble with my manager. Anyway I then decided to go back to mtn centurion mall and was assisted by a gentleman by the name Manandla who only charged me R3.50 for the simcard with tax invoice. That store provided great service and really emphathized with me. This is when I noticed the difference in service between the two stores. I am truly disappointed I have been offline since Tuesday till now, missing out on my personal and business communication, clients and management is unpleased with me. Can you please just help me get connected coz I'll also be traveling to Botswana this afternoon a nd I need to be connected please